Privacy policy

Privacy policy

ACTIVETRAVEL ASIA (hereinafter called "ATA") respects your privacy. We have created this privacy statement in order to demonstrate our commitment to you, our visitor. This privacy statement discloses the privacy practices for this site,

We will never give any information about you to others.

Our site uses forms in which you give us contact information (like your name, address, and email address) so you can book travel services, request information and support. We use your customer information only when it will be important for us to contact you regarding our web site and special offers we think you'll find valuable.

This site also contains links to other sites. ATA is not responsible for the privacy practices or the content of such Web sites. For more information on this subject, please see our terms of use.

Sending Emails

We use emails to communicate with you, to send information that you have requested. We also provide email links, as on our contact us page, to allow you to contact us directly. We strive to promptly reply to your messages.

The information you send to us may be stored and used to improve this site and our products, or it may be reviewed and discarded. However, your information will never be shared with third parties.

Only If We Have To

As stated previously in this policy, we will never give out your information. The only exceptions to this are, when we are required by law, in the good-faith belief that such action is necessary in order to conform to the edicts of the law, or we must comply with a legal process served on our web site.


From time-to-time our site requests information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and country of residence), and demographic information (such as zip code, age level). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Your card information safe with us

Crystal Holidays – the owner of ActiveTravel Asia brandname integrates with Onepay Payment Gate and VietComBank – the most long-standing and prestigious bank in Vietnam to supply a secured Online payment solution for our customers. All card details are processed by OnePAY in a secure environment. Your card information will be protected during the transmission by using Secure Sockets Layer software, which encrypts the information that you provide online. We accepts the payment by VISA, Master, JCB and Amex.
When you use the OnePAY Services, we collect the following information:
- IP address
- Billing address registered with your issuer bank.
- Bank account numbers, credit card numbers and other when you do transaction.
- Your information from third parties such as bank, credit bureaus and identity verification services
- From Cookie
OnePAY do not store at Vietnam all information concerning about international card (Visa, Mastercard, Amex, JCB). This information is stored and protected by MasterCard following PCI Security Standard.

Business Partners

We may share your data with certain business partners and vendors in order to provide you with enhanced services. We use the utmost care and respect for your privacy when selecting such business partners in order to protect your privacy. We require from our business partners that they ensure that the data we provide them will not be transferred to any other third parties for any uses not authorized by us.


We use ‘Google Analytics cookies’ which is a small and completely safe file of letters and numbers that we place on your computer when you visit our site. This information is depersonalized and is displayed in numeric forms, meaning it can not be tracked back to individuals which will help to protect your privacy. Using this code, we can see what content is more attractive on our website and what is not, which in turn helps us to provide you with a more positive browsing experience.
If you do not wish to use a cookie, you can adjust your browser settings to reject cookies, delete existing cookies or notify you when they are being used. To find out more about managing your cookie settings then visit:
DoubleClick: we use remarketing code to log when users view our specific pages which allows us to provide information of information you are interested in but leave it for later. This will be help us in more targeted remind you about our website content

Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Changes to Our Privacy Policy

ActiveTravel Asia reserve the right to modify or amend this Privacy Statement at any time and for any reason. If there are material changes to this statement or in how we will use your personal information, we will prominently post such changes prior to implementing the change. Please check back periodically to learn of any changes in ways in which we may use this data.

Agreement of Use

By using our Site you are indicating that you have read and accepted the information practices in our Privacy Policy.

If you have further questions regarding this policy and its use you may contact us at info(at)activetravel(dot)asia

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Responsible Travel

Being a responsible eco tour operator is at the heart of what ACTIVETRAVEL ASIA is all about. From the start, we have been committed to offering low-impact tours that benefit traveler and host alike. We work with local communities, businesses and individuals to develop sustainable tourism opportunities that help local economies while minimizing negative environmental and cultural impacts.
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